Privacy Policy

Last updated: 20 August 2026

Kleen and Fresh respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit kleenandfresh.co.uk, contact us, request a quotation, make an enquiry or use our services.

For the purposes of UK data protection law, Kleen and Fresh is the controller of the personal information described in this Privacy Policy.

You can contact us using the following details:

Kleen and Fresh

Website: kleenandfresh.co.uk

Telephone: 01908 230201

Email: kleenandfresh@gmail.com

Depending on how you interact with us, we may collect and process information including:

• your name;
• telephone number;
• email address;
• postal or service address;
• information you provide when requesting a quotation or making an enquiry;
• details relating to the cleaning or other services you require;
• appointment, booking and service information;
• correspondence between you and Kleen and Fresh;
• payment and transaction information, where applicable;
• technical information about your use of our website, such as your IP address, browser type, device information and approximate location;
• information collected through cookies and similar technologies; and
• any other information you voluntarily provide to us.

Please avoid providing sensitive or special category personal information unless it is necessary for us to provide the service you have requested.

We may collect personal information:

• when you contact us by telephone or email;
• when you submit an enquiry or contact form through our website;
• when you request a quotation;
• when you book or use our services;
• when you correspond with us;
• when you make a payment;
• automatically when you use our website, through cookies and similar technologies; and
• from third parties where appropriate and lawful, for example a person contacting us on your behalf.

We may use your personal information to:

• respond to enquiries;
• prepare and provide quotations;
• arrange, manage and deliver our services;
• contact you about appointments, bookings or work being carried out;
• process payments and maintain financial records;
• manage our relationship with customers;
• provide customer service;
• operate, maintain and secure our website;
• understand how visitors use our website;
• improve our website and services;
• prevent fraud, misuse and security incidents;
• comply with our legal, regulatory and tax obligations;
• establish, exercise or defend legal claims; and
• send marketing communications where we are permitted to do so.

We will not use your personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by law.

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

We may process your information where this is necessary to provide a quotation at your request, enter into an agreement with you or provide the services you have ordered.

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Our legitimate interests may include:

• operating and improving our business;
• responding to customer enquiries;
• managing customer relationships;
• maintaining the security of our website and systems;
• recovering money owed to us; and
• protecting our legal rights.

We may process information where necessary to comply with a legal obligation, including accounting, taxation and other regulatory requirements.

Where we rely on your consent, for example for certain cookies or marketing activities, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

We may contact you about our services where you have consented to receive marketing or where we are otherwise permitted to do so under applicable law.

You can stop receiving marketing communications at any time by contacting us at kleenandfresh@gmail.com or by using any unsubscribe method included in the communication.

We will continue to send non-marketing communications where necessary, such as messages relating to a quotation, booking, payment or service you have requested.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how the website is used and provide additional functionality.

Some technologies may operate without consent where an exemption under applicable law applies. Where consent is legally required, we will ask for it before using the relevant technology.

Further information is available in our Cookie Policy.

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties that help us operate our business, such as:

• website hosting and IT service providers;
• email and communication providers;
• payment processors;
• accountants, bookkeepers and professional advisers;
• website analytics or technology providers, where used;
• contractors or service providers involved in delivering services on our behalf; and
• regulators, government bodies, law enforcement agencies, courts or other parties where disclosure is required or permitted by law.

Where a third party processes personal information on our behalf, we take appropriate steps to ensure the information is protected.

Some of the technology or service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by UK data protection law.

You may contact us if you would like further information about the safeguards that apply to a particular transfer.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and reporting requirements.

The exact retention period depends on the type of information and why we hold it.

For example:

• enquiry information may be retained for a reasonable period after the enquiry has been dealt with;
• customer and service records may be kept for the duration of our relationship and for an appropriate period afterwards;
• financial and transaction records may be kept for the period required by applicable tax and accounting laws; and
• information needed in connection with a dispute or legal claim may be retained until the matter is resolved and any relevant limitation period has expired.

We securely delete or anonymise information when it is no longer required.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law may give you rights including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request that we restrict how your information is used;
• object to certain uses of your personal information;
• request transfer of certain information to you or another organisation;
• withdraw consent where processing is based on consent; and
• raise a concern about how we use your information.

Some of these rights are subject to legal conditions or exceptions.

Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.

You also have the right to object at any time to the use of your personal information for direct marketing.

To exercise any of your rights, please contact:

Email: kleenandfresh@gmail.com

Telephone: 01908 230201

We may need to ask for information to verify your identity before responding to a request.

If you have concerns about how we handle your personal information, please contact us first so that we can investigate the matter.

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office.

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow

Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy notice of any external website you visit.

Our services are not intended to collect personal information from children through the website unnecessarily.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

Any updated version will be published on this website and the date at the top of the policy will be revised.

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Kleen and Fresh

Telephone: 01908 230201

Email: kleenandfresh@gmail.com

Website: kleenandfresh.co.uk